Frequently Asked Questions
How long until I see results?
KP-10: many customers notice their skin feeling softer within the first couple of weeks, with visibly smoother-looking arms typically reported around weeks 3 to 6 of daily use. Underarm Brightener: most customers report a more even-looking tone starting around week 3, with continued improvement through week 8. Individual results vary, and consistency matters more than anything else.
Can I use it while pregnant or nursing?
Our formulas are free of hydroquinone, retinoids, and parabens. That said, every pregnancy is different, so please check with your doctor or OB before starting any new skincare product while pregnant or nursing.
What if it doesn't work for me?
Every product is covered by our 90-day money-back guarantee. Email us your order number within 90 days of delivery and we will refund you. No return shipping required. Full details are in our Refund Policy.
Do you ship internationally?
Yes: US, Canada, UK, Australia, and most other countries. See Shipping & Returns for delivery times.
How do I contact you?
Email sophia@getdermalogix.com or call +1 (945) 291-8880 (Mon-Fri, 9am-5pm PT). We reply to every email within 24 hours on business days. Mail: Dermalogix, 17480 Colima Rd, Rowland Heights, CA 91748, United States.
